Love your neighbor.

Now Hiring: Project Facilitator


Project Facilitator 

NeighborLink has a vision to see the local Church of Fort Wayne be the hands and feet of Jesus through serving our City’s vulnerable homeowners, who are our neighbors. Thousands of seniors, individuals with disabilities, and people facing life’s circumstances are struggling with home maintenance and repairs who cannot physically or financially perform those tasks. As Project Facilitator, you will be passionate about seeing our mission implemented in the local community, be able to administrate multiple programs at the same time, and have a heart for connecting neighbors. You will be the main point of contact for all neighbors looking for assistance, and the volunteers that will help them, as well as the champion of keeping our project page as up to date as possible. Additionally, this role exists to move volunteers along the journey from being a one-time, transactional volunteers to regularly engaged, transformative volunteers through the continued development and implementation of the NL Volunteer Journey.

Responsible to: 

NeighborLink Executive Director and Director of Operations 

Key accountabilities: 

Neighbor Support

Over 70% of the projects that get posted on our website come through our phone. 

Critical Tasks

  • Take all in-bound requests for assistance via telephone and email, gathering relevant information from neighbor in need, explain how NeighborLink works, and then post needs to website.
  • Follow-up two weeks after a project has been entered to check the status. At this time, you will determine whether or not the project is still needed, see if any information has changed, and then update the project accordingly. Doing this ensures volunteers have the latest data possible, and ultimately the homeowner’s needs are met.

Volunteer Mobilization  

Be the first point of contact for anyone seeking to volunteer with NLFW and turn potential volunteers into actual volunteers through project selection, project management, and project support. You will work closely with Jeff Shatto on these tasks. 

Critical Tasks:

  • Process all incoming requests for additional information regarding volunteerism and help volunteers get started with NL. 
  • Support volunteer needs in terms of project selection, answering questions about the volunteering process at NL, gathering tools and materials if needed, and ensure they are equipped to accomplish what they set out to do. 
  • Be able to effectively communicate project details and the NL mission/vision to volunteers to ensure they understand what needs done and how their efforts fit into the bigger picture. 

Volunteer Engagement   

Develop, manage, and lead the process in how the NL team engages with volunteers from the point of contact through the three main levels of the NL Volunteer Journey. 

Critical Tasks:

  • Lead and manage volunteer recruitment efforts within NL to help fill the pipeline of volunteers through the Volunteer Journey.
  • Help manage and facilitate outreach events targeted directly to recruit more volunteers and spread NL mission

Social Media Management 

Write, publish, and manage posts on social media to help increase awareness about NeighborLink and the stories about our neighbors and communities. 

Critical Tasks:

  • Plan posts weekly to be posted on Facebook, Instagram, Twitter, and LinkedIn
  • Support Videographer in whatever jobs needed during video shoots or interviews

General details: 

Full-Time Position (40+ hours week)

Experience: 2-5 years of experience

Education: 2- or 4-year college degree preferred or relevant work experience 

Start date: Early September

Must haves: 

  • You are able to faithfully align with and be able to implement our organization’s mission of Practical Neighbor-to-Neighbor Expressions of God’s love.
  • You are self-motivated to stay busy, solve problems, and accomplish your goals in a highly decentralized and independent environment, while also working as a team player toward the big picture. 
  • You have the ability to work each day with most of your hours being completed between the hours of 8am - 6pm in order to reach neighbors and volunteers via telephone. Weekend and night-time flexibility is required as needed based on volunteer demands. However, there is flexibility that comes with the job to ensure a balanced work week. 
  • You have the desire to talk, interact, and build relationships with a large number of people from a diverse range of socioeconomic statuses. You have high levels of interest in relational connections. 
  • You have efficiency working with web-based, form-driven, and word processing kind of applications, and Apple software products. You know when to pick up the phone and make a phone call. 
  • You have experience and a passion for telling stories. This can be in person or via social media, allowing the successes of NeighborLInk to be shared throughout the community. 


You’re Reliable and Flexible

If you say you’re going to do something, you mean it or you work hard to find a solution if you can’t. You will have several different projects relying on you to do what you’ve promised you can do. You like to take ownership of projects and see them through to completion.  

You’re Able to Work Independently

NeighborLink is a flat organization and each staff person is responsible for their specific set of goals. You’ll need to be able to understand the vision, take direction, and then run with it. You’ll also have the flexibility you need to accomplish your job responsibilities as well as fit into your life’s circumstances. 

You’re an Implementer 

One of the most important skills the successful candidate brings to NL is the ability and desire to get things done. You thrive on knocking things off your checklist and are always looking for ways to fill it back up again. 

You’re a Connector

The candidate loves to connect people that should meet and know a good partnership opportunity when you see one. You keep track of the resources you identify and as you observe needs, like to make the connections between the two. 

You’re a Life-long Learner

You are committed to becoming the best you can be by being open to personal, professional, and spiritual development. Learning is an important part of our culture and necessary to navigate the challenges of volunteer mobilization and community transformation. 


Please email your resume to

For more information on NeighborLink Fort Wayne, visit,

NeighborLink Fort Wayne is an Equal Opportunity and Affirmative Action employer.

PDF Job Description: Project Facilitator 8:17:21.pdf

Summer Intern Spotlight - Kassidy Zurbuch


My summer at NeighborLink has been quite the opposite of what I expected it to be. After hearing from fellow students at Indiana Wesleyan about their internship experience, I expected my summer to go similarly to theirs. As a marketing intern, I was told my work would center around mundane tasks that wouldn’t necessarily benefit me, but that would substantially benefit others. I was warned that I would be filing and printing papers, running errands for my coworkers, and doing things that would not aid me in the long run – and that’s okay!

But boy, have they been proven wrong. Not only have I been gaining marketing experience through social media work, video observation, and event planning, but as a person I have felt, and seen, an immense amount of growth in myself as a person. When I first heard about NeighborLink, I never had a clear understanding of what they did. As time went on, and as I learned the mission of their work, I have taken away the idea that each person I encounter is solely a neighbor rather than a stranger. My whole perspective has shifted, and this is by the grace of God. A few weeks ago, we had a team retreat and the main topic conversed centered around how to love your neighbor. I was reminded that not only do I need to be obedient to the negative things in life, but I also need to be obedient to the positive things. This includes serving others in a selfless and loving way. My work here at NeighborLink allows me to portray the great work NeighborLink does through social media posts. I highlight the completed projects, while also showcasing the needed help in the city.

 I can’t believe I have had the experiences and opportunities that I have. Two months ago, I was extremely discouraged when a potential internship in Grand Rapids, Michigan didn’t work out because of Covid. Sitting here today, writing this blog, I can clearly see God’s hand on my life and the path he has for me. Without NeighborLink, I wouldn’t have had the great perspective shift that I have experienced. God knew what I needed; therefore, he closed one door and opened another. This internship has also taught me the importance of the “WHYs” in our lives. Each decision an individual makes is because of some sort of “why”. For example, NeighborLink serves their neighbors. Why?  Well, because Jesus served others. As a Christ follower, I strive to follow Jesus each day. For me, following Jesus means that everything I do, say, and think should be glorifying to Him. 1 Corinthians 10:24 says, “No one should seek their own good, but the good of others.” This verse clearly signifies NeighborLink, their mission, and the work produced by each individual, employee, and volunteer. NeighborLink has allowed me to have a change of heart to those I don’t personally know. Being an intern here has also caused me to reevaluate obedience, and how I should practice positive and negative obedience in my life. Overall, I am thankful for the opportunity to serve alongside NeighborLink this summer, and I am eagerly anticipating to see God move in many more ways than expected.

Summer Intern Spotlight - Jesse Harris


Everyone belongs here at NeighborLink. Before I started working as an intern this summer, I didn’t know if that was true. I was hesitant in some ways. Would we avoid certain neighborhoods based on appearance? Would we disqualify certain volunteers based on what church they were a part of? I soon realized just how inclusive and special of an organization NeighborLink truly is. No matter who you are or where you are on life’s journey, there’s a place for you here. To serve and be served. 

No matter what you look like, what you believe, how you live, or what abilities you have, there’s a place here at NeighborLink for you to experience the joy and purpose of loving your neighbor in a practical way. I’m so thankful to be an intern with a group of people who really want everyone in our community to participate and experience the love of God. 

A couple weeks ago, the NeighborLink staff went on a retreat to unite as a team and fix our eyes on Jesus. A couple verses that we focused a lot on were John 13:34-35. Here Jesus says, “I give you a new commandment, that you love one another. Just as I have loved you, you also should love one another. By this everyone will know that you are my disciples, if you have love for one another.” 

Our biggest, most profound, and compelling proof of our love for Jesus is our love for one another. In fact, later in the Bible it says that if we say we love God but hate our brothers and sisters, we’re liars, and the love of God is not in us.

Being a part of this organization means we not only love in word, by praying together, and encouraging neighbors - we love by our actions. We practice what we preach. We build ramps, we paint garages, we mow lawns. One of my favorite projects I’ve been able to work with so far is helping put a new roof on a house. These neighbors we helped were in a lot of need. The couple was older and the wife had recently been hospitalized and couldn’t walk. And I had the opportunity to be a small part in making their lives better. Not as their hero but as their friend. 

And that’s what NeighborLink is all about, showing us because of Jesus, we all belong to each other. We’re all brothers and sisters. There are no enemies, only neighbors. Only friends. 

Grace and peace, 


Latest News

Now Hiring: Project Facilitator

Summer Intern Spotlight - Kassidy Zurbuch

Summer Intern Spotlight - Jesse Harris

NeighborLink Welcomes Eric Wood as Executive Director

A Light on My Path: First Year Reflection

Why is it so hard to ask for help?

Making a Difference for Deb

Executive Director Job Description

Andrew's Parting Thoughts

Thank You For The Past 13 Years

2020 Volunteer of the Year Awards






Reflections With Robert - Revolutionary - August 31, 2020

Reflections With Robert - Community - August 17, 2020

Reflections With Robert - Between Waking and Sleeping - August 3, 2020

4th Annual Be A Good Neighbor Week Recap

Reflections With Robert - The Greatest Art - July 13, 2020

Now Hiring: Project Facilitator

Summer Intern Spotlight - Ben Richards

Reflections With Robert - Strangers and Sojourners - July 5, 2020

Summer Intern Spotlight - Kyle Zurbuch

Reflections With Robert - In Silence - June 29, 2020

Reflections With Robert - Enemy Territory - June 20, 2020

Reflections With Robert - When the Conscience Speaks -June 12, 2020

Reflections With Robert - Sumer of Love - May 29, 2020

Reflections With Robert - The First Four Months - May 22, 2020

Reflections With Robert - Strangers Into Neighbors - May 15, 2020

Reflections With Robert - Rebirth - May 8, 2020


PRESS RELEASE: $5,000 Grant from AWS Foundation

Reflections With Robert - City of Smiles - April 24, 2020

PRESS RELEASE: $25,000 Grant from Foellinger Foundation

Reflections With Robert - Blessed are the Poor - April 17, 2020

Now Hiring: Videographer

Reflections With Robert - Mindfulness - April 10, 2020

How Churches Can Use NeighborLink During Covid-19

Reflections With Robert - Quan Am - April 2, 2020

Reflections With Robert - Siopao - March 27, 2020

NeighborLink's Role as an Essential Non-Profit

How To Post Additional Projects For Same Neighbor

Reflections With Robert - Ancient Wisdom for Modern Times - March 23, 2020

Loving Your Neighbor, One Call at a Time

In the Aftermath

How to Love Your Neighbor (In Times Like These)


Volunteer Opportunities - Food Delivery

Volunteer Recommendations During COVID-19 - updated 4/6/21


NL Renewing Partnership with AmeriCorps for Exciting Job Opportunities

Reflections With Robert - Moving Day - March 9, 2020

Reflections With Robert - Smidging - March 2, 2020

Bernie on a Journey - Part 28 - February 28, 2020

Reflections With Robert - Margin - February 24, 2020

Bernie on a Journey - Part 27 - February 22, 2020

Reflections With Robert - Abad - February 17, 2020

Bernie on a Journey - Part 26 - February 14, 2020

Reflections With Robert - Pothole - February 10, 2020

Bernie on a Journey - Part 25 - February 7, 2020

Bernie on a Journey - Part 24 - January 31, 2020

Reflections With Robert - Journey to Day One - February 3, 2020

Bernie on a Journey - Part 23 - January 10, 2020

Bernie on a Journey - Part 22 - December 20, 2019

Celebrating Another Great Year at NeighborLink

The Final Turnstone Ramp

Bernie on a Journey - Part 21 - December 6, 2019

Giving Tuesday!

Bernie on a Journey - Part 20 - November 29, 2019

Bernie on a Journey - Part 19 - November 22, 2019

Bernie on a Journey - Part 18 - November 15, 2019

What Makes a Healthy Neighborhood, Healthy? Research Report

Bernie on a Journey - Part 17 - November 8, 2019

Bernie on a Journey - Part 16 - November 1, 2019

Bernie on a Journey - Part 15 - October 25, 2019

Bernie on a Journey - Part 14 - October 21, 2019

Bernie on a Journey - Part 13 - A Busy Multi-Week Recap

Bernie on a Journey - Part 12 - September 13, 2019

Bernie on a Journey - Part 11 - September 6, 2019

Bernie on a Journey - Part 10 - August 30, 2019

NeighborLink Fort Wayne Teams up with Addison Agen to Host Concert

Bernie on a Journey - Part 9 - August 23, 2019

Bernie on a Journey - Part 8 - August 16, 2019

Recent Website Improvements

Bernie on a Journey - Part 7 - August 9, 2019

Bernie on a Journey - Part 6 - August 2, 2019

Bernie On A Journey - Part 5 - July 26, 2019

Bernie On A Journey - Part 4 - July 19, 2019

Bernie On A Journey - Part 3 - July 12, 2019

Bernie On A Journey - Part 2 - June 27, 2019

Bernie On A Journey - Part 1 - June 24, 2019

Let???s start from the top???At The Link with Steve Erick

Home Incentive Program (HIP) & What Makes A Healthy Neighborhood Healthy

Who's Posting All The Projects?

NeighborLink Teams Up with AmeriCorps for Exciting Job Opportunities

Showing Up for 15 Years

Hiring! Motion Graphics Apprentice

2018 NeighborLink Fall Leaf Raking Assistance

Hiring! Videographer Apprentice

Be A Good Neighbor Week Recap

NeighborLink In The News Recently

We're offering a Home Owner Improvement Grant: Is it for you?

The Wheel Chair Ramp Story

An Opportunity to be a Good Neighbor

NeighborLink Welcomes Three New Staff

NeighborLink Growing Again

At The Table Lunch Series

Easter Reflections

Innovation Comes In Many Forms

Gardens For Good Collaboration

2018 Be A Good Neighbor Week - July 9-14th

2017 Annual Report

We're In This Together

Finding the Intersection - AWS Foundation

Living out a Familiar Call in Unfamiliar Ways - Brotherhood Mutual

A Mission To Serve - The Community Foundation of Greater Fort Wayne

A New Era of Nonprofit Leadership - Foellinger Foundation

On Investing Well - M.E. Raker Foundation

2017 - NeighborLink Year End Event

#GivingTuesday - Help Rolland Get Heat

Love Tells A Story - Year-End Event

A Day In The Life of Jeff Shatto

Recap of "Be a Good Neighbor Week"

Why Be a Good Neighbor Week

Be a Good Neighbor Week - July 10th - 14th

The Power of an Intentional Birthday

NeighborLink is Hiring - Volunteer Recruitment Director

NeighborLink In The News

The Difference You Make

New NeighborLink Features & Changes

9 Years and Counting

2016 - "At The Link" - Where We're At

700 Completed Projects in 2016

New NeighborLink Website!

St Vincent DePaul Society - Year End Impact

100 Completed Projects in a Month!


Leaf Raking Season Is Here!

The Sacrifice of Giving

Team NL Cyclocross Riders Are Cycling to Raise $6000+ for Neighbors in Need

NeighborLink Collaborates with Bravas

When You Can't Help Everyone

Summer Recap and Looking Forward

Behind Our "Get Out of Your House" Video

Recap of August Service Days

Update on NeighborLink's Search for a New Building

What I Learned While Volunteering

Jake & Mallory Shinneman, Team NeighborLink

Update on $100,00 Grant

Gay Penland, Volunteer

Ben Steele, Team NeighborLink Ambassador

25 Years Strong: Dayton Group Keeps Serving, This Year in Fort Wayne

Here's What's Been Happening with Mission Serve This Week

Spending a Day with Jeff Shatto, Director of Mobilization

The Alveys, Neighbors

Chris Minick, Neighbor

JP & Grub 'n Go

Kami's Reflection on Internship Experience

Carol Kortokrax, Neighbor

Intern Nicole Talks About Her Experience So Far

NeighborLink Completes 15th Wheelchair Ramp for 2016!

Kat Reflects on First Few Weeks of Her Internship

Even More Website Updates

Website Updates

The $100,000 Update

We're Hiring! Program Support Person

Want $5,000 To Help A Neighbor In Need? We've Got it.

NeighborLink Partners with the City of Fort Wayne

Missional Coffee Gatherings with NeighborLink

New Committees at NeighborLink

NeighborLink Searching for Contractors to Hire To Skilled Projects

2016 Winter Training Series

Furnace Fundraising Report

Neighbors At The Table Event Recap

Feathers For Heat - Fundraising Campaign

Meet Elisa Layton, NL's New Program Director

It's Leaf Raking Season

Esther Gets New Roof!

NeighborLink Receives $8,000 Grant

NeighborLink Fort Wayne Receives $500 Donation from AT&T

I'm Growing and I'm Grateful

NeighborLink Women's Breakfast Gathering

New Feature - Text & Email Notifications

A Family Affair: The Story of the Menefe Roofing Project Features - Service Events

Volunteers Respond to Fort Wayne Flooding

NeighborLink Welcomes Summer Intern, Katie Fair

Meet Millie! Our New Mobile Project Management Vehicle

Running For a Roof

Can Burgers Make a Difference?


Volunteering In Crisis Situations

March 28th - Intro to NL & Volunteer Training

Creating Project Type Maps

Volunteering: Small Things Make Big Changes

Walking In Winter

The Extra Step

NeighborLink Seeking Design Intern

Recent NeighborLink Website Updates!

NeighborLink Network Android App Launches!

NeighborLink Welcomes Heather Schoegler to its Board of Directors

Volunteers Painted 122 City of Fort Wayne Fire Hydrants

It's Leaf Raking Season!

NeighborLink To Present at IN Statewide Conference on Oct 1st

Recent Website Updates

"How Many Yards Can You Mow In One Day?"

The Committed Few

Roxanne's Landscaping Project

Team NeighborLink Meet & Greet Info Session

35 Volunteers Help at Camp Red Cedar

Summer Volunteer Schedule at NeighborLink

Fundraiser Success! Allena Got a Hot Water Heater

Not Your Usual Birthday

Project Recap: St Francis Students Paint Garage

Project 200 in 2014 Just Completed!

IPFW Big Event Recap

Welcome Jeff Shatto To NLFW

NL Welcomes Derek Webb - May 24th

Moving Project Success

Exploring the Role of Dignity at NeighborLink

New Website Overview

The Crossing & NeighborLink Partner

We Always Appreciate the Promotion

The Beauty in the Challenge

2013 Year In Review

Encouraging Words.

NeighborLink Year-End Event - December 3rd

Neighbor Of The Year Nomination

A Little Thank You

The Nameless

Brett Meyer Is Raising $1000 For NeighborLink At Fort4Fitness

Who Will You Nominate for Neighbor of the Year?

Intern Update: Last Day (For real this time)

Big Advice Can Come in Small Packages

Intern Update: LAST DAY...sort of.

Picnicking Success!!

Tip #3: Have Conversations with your Neighbors

Lula & Willie's New Railings

Lunch and Learn - Heather Schoegler

Tip #2: Lend a Hand

New Porch Completed!

NeighborLink joins 3 Rivers Raft Race!

Roxann's House

Intern Update: How Time Flies

Tip #1: Take Cookies To Your Neighbor

Code Enforcement Is A Great Partner

Got Tips?

Putting forth the Effort

Lunch & Learn: Joe & Becky

Rejecting Apathy in Service

Empowering the Youth!

Lord, I Need You

Do more than exist.

Top 5 Things to know about working for NL

Project #4461: Coming Together to Help Roberta

Be Extraordinary in the Ordinary!

Lunch n' Learn: John Barce

A World of Beauty

What Makes a Great Neighbor?

Hydrants: Round One = Complete

Small Things Impacting Neighborhoods

An Honest Confession

An Intern Update: Reflecting at Yummee's

Let us Celebrate the Crowd Funding!

Relationships vs. the Works

Scraping, Painting, & Learning

Love Your Neighbor As Yourself.

Appreciating the Fire Hydrants

Introducing Your NL Interns

Connecting The Dots: Team NeighborLink

Intern Update By Andrew & Jon - 5.7.13

NeighborLink Fort Wayne Birthday Campaign

This Makes It Worth It

Weigand Construction Volunteers With NeighborLink Fort Wayne

Hack-A-Thon Recap

Thank You For Your Service

Cornerstone Youth Center Spring Break Project 2013

Engaging the Recipient Training Notes

Intern Update By Andrew & Jon - 4.8.13 Hack-A-Thon! Friday, April 26th

New Coach Resource

Update - Urgent Moving Project - It's Almost Done

Summer Internship Opportunities

Small Things Video Series - Food

How Projects Get Funded at NeighborLink

We Love Getting Thank You Cards

We Still Get Surprised

We're Looking For Web Developers

Where Are You Going to Sit?

The Justice Conference - Simulcast in Fort Wayne

Intern Update By Andrew & Jon

Funded Project Report - Project 4243

10 Things We're Working On In 2013

Meet The New Interns - Jonathan Purdy

Meet The New Interns - Andrew Schnurr

10 Things You Should Know About How 2012 Went at NeighborLink

1st Successfully Funded Project in 2013

Thanks, Cancer Services of Northeast Indiana

Merry Christmas & Happy New Year

New Love Your Neighbor T-Shirts

Our Reflect. Rejoice. Renew. Event was a Success!

Core Philosophies Reminder

Reflect. Rejoice. Renew. Film

A Conversation Between Two Pastors - Part 4

A Conversation Between Two Pastors - Part 3

A Conversation Between Two Pastors - Part 2

A Conversation Between Two Pastors - Part 1

Calling Artists for December 10th Event

Thanks Three Rivers Wesleyan!

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4th Annual Leaf Raking Challenge - Nov 10th

Around The Block - Telling The Stories of NeighborLink

The People of The Second Chance

Energizing Indiana & NeighborLink Fort Wayne

NeighborLink, Meet Viola..Your Neighbor

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Casting New Vision For the NLFW Advisory Group

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Our First Fully Crowd-Funded Project!

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Raise The Roof - 5 Roofs in One Weekend!

New Kid on The Block - Week 4 - OFF THE RECORD

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New Kid on The Block - Week 3 - Originality is Overrated

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New Kid on The Block - Week 2 - "Decent"

New Kid on the Block - Week 1 Recap

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NeighborLink Fort Wayne & The Great American Cleanup

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Northeast Fort Wayne Service Days Announced

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NeighborLink Fort Wayne Launches Crowdfunding Tool

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