NeighborLink has a vision to see the local Church of Fort Wayne be the hands and feet of Jesus through serving our City’s vulnerable homeowners, who are our neighbors. Thousands of seniors, individuals with disabilities, and people facing life’s circumstances are struggling with home maintenance and repairs who cannot physically or financially perform those tasks. As Project Facilitator, you will be passionate about seeing our mission implemented in the local community, be able to administrate multiple programs at the same time, and have a heart for connecting neighbors. You will be the main point of contact for all neighbors looking for assistance, and the volunteers that will help them, as well as the champion of keeping our project page as up to date as possible. Additionally, this role exists to move volunteers along the journey from being a one-time, transactional volunteers to regularly engaged, transformative volunteers through the continued development and implementation of the NL Volunteer Journey.
Responsible to:
NeighborLink Executive Director and Director of Operations
Key accountabilities:
Neighbor Support
Over 70% of the projects that get posted on our website come through our phone.
Critical Tasks
Take all in-bound requests for assistance via telephone and email, gathering relevant information from neighbor in need, explain how NeighborLink works, and then post needs to website.
Follow-up two weeks after a project has been entered to check the status. At this time, you will determine whether or not the project is still needed, see if any information has changed, and then update the project accordingly. Doing this ensures volunteers have the latest data possible, and ultimately the homeowner’s needs are met.
Volunteer Mobilization
Be the first point of contact for anyone seeking to volunteer with NLFW and turn potential volunteers into actual volunteers through project selection, project management, and project support. You will work closely with Jeff Shatto on these tasks.
Critical Tasks:
Process all incoming requests for additional information regarding volunteerism and help volunteers get started with NL.
Support volunteer needs in terms of project selection, answering questions about the volunteering process at NL, gathering tools and materials if needed, and ensure they are equipped to accomplish what they set out to do.
Be able to effectively communicate project details and the NL mission/vision to volunteers to ensure they understand what needs done and how their efforts fit into the bigger picture.
Volunteer Engagement
Develop, manage, and lead the process in how the NL team engages with volunteers from the point of contact through the three main levels of the NL Volunteer Journey.
Critical Tasks:
Lead and manage volunteer recruitment efforts within NL to help fill the pipeline of volunteers through the Volunteer Journey.
Help manage and facilitate outreach events targeted directly to recruit more volunteers and spread NL mission
Social Media Management
Write, publish, and manage posts on social media to help increase awareness about NeighborLink and the stories about our neighbors and communities.
Critical Tasks:
Plan posts weekly to be posted on Facebook, Instagram, Twitter, and LinkedIn
Support Videographer in whatever jobs needed during video shoots or interviews
General details:
Full-Time Position (40+ hours week)
Experience: 2-5 years of experience
Education: 2- or 4-year college degree preferred or relevant work experience
Start date: Early September
Must haves:
You are able to faithfully align with and be able to implement our organization’s mission of Practical Neighbor-to-Neighbor Expressions of God’s love.
You are self-motivated to stay busy, solve problems, and accomplish your goals in a highly decentralized and independent environment, while also working as a team player toward the big picture.
You have the ability to work each day with most of your hours being completed between the hours of 8am - 6pm in order to reach neighbors and volunteers via telephone. Weekend and night-time flexibility is required as needed based on volunteer demands. However, there is flexibility that comes with the job to ensure a balanced work week.
You have the desire to talk, interact, and build relationships with a large number of people from a diverse range of socioeconomic statuses. You have high levels of interest in relational connections.
You have efficiency working with web-based, form-driven, and word processing kind of applications, and Apple software products. You know when to pick up the phone and make a phone call.
You have experience and a passion for telling stories. This can be in person or via social media, allowing the successes of NeighborLInk to be shared throughout the community.
Skills:
You’re Reliable and Flexible
If you say you’re going to do something, you mean it or you work hard to find a solution if you can’t. You will have several different projects relying on you to do what you’ve promised you can do. You like to take ownership of projects and see them through to completion.
You’re Able to Work Independently
NeighborLink is a flat organization and each staff person is responsible for their specific set of goals. You’ll need to be able to understand the vision, take direction, and then run with it. You’ll also have the flexibility you need to accomplish your job responsibilities as well as fit into your life’s circumstances.
You’re an Implementer
One of the most important skills the successful candidate brings to NL is the ability and desire to get things done. You thrive on knocking things off your checklist and are always looking for ways to fill it back up again.
You’re a Connector
The candidate loves to connect people that should meet and know a good partnership opportunity when you see one. You keep track of the resources you identify and as you observe needs, like to make the connections between the two.
You’re a Life-long Learner
You are committed to becoming the best you can be by being open to personal, professional, and spiritual development. Learning is an important part of our culture and necessary to navigate the challenges of volunteer mobilization and community transformation.
